Patrick Rooney
Your messaging may not be as great as you think

Last week I wrote about the Market Investment Map, and how AI can pull together the data that shows which of your revenue is most profitable. Once you know who to sell to and which customers are worth the most, the third GTM OS pillar, Brand & Demand, asks how you will get their attention with a point of view that sets you apart from the noise. If you look at the websites of PR agencies, for example, it is very difficult to distinguish one from another. Same goes for HR Tech companies; they all say the same thing in the same way. So, how in the world would a prospective client choose you?
Some would classify the solution as positioning and messaging, and others would look at the channel mix. The truth is that building a unique and distinguished brand is made up of several parts: the point of view itself, the messaging and positioning that carry it, and how you take it to market, whether through inbound, outbound, partners or something else.
I have lived this movie more than once. In fact, I have facilitated too many messaging sessions where a client’s leadership team gets in a room, wrestles over perspectives and words, and ultimately leaves with a message map everyone aligns on. But six months later the website says one thing, the sales deck says another, and reps tell the story their own way (that may or may not resemble the message map they spent grueling hours developing).
And that is when the leadership team has agreed on a point of view in the first place. More often, they have not. Ask each person on the leadership team what the company stands for, and you will hear several versions, some so different they could describe different companies. Either the team has never sat down to work it out, or so much has changed since they did that the original point of view no longer fits the business.
Unfortunately, this is also the pillar where most companies have already started using AI, and mostly in the least valuable way. At best, they use it to produce more blog posts, more emails and more social content. So the volume goes up, and everything starts to sound the same, because with AI it is a race to the middle. At worst, they ask AI to write the messaging itself, and they end up sounding like everyone else with no unique voice of their own.
But finding which messages work is not the same as having a point of view worth saying. A point of view is a perspective, an outlook and an opinion about your market, and AI cannot create that for you. It has to come from leadership. What AI can do is test whether the messaging that brings your point of view to life is landing, help keep the story consistent, and only then help you produce more.
Find out what is working before you write more
Message Back-Test. Every company has a favorite message, the one leadership loves and the one that headlines the homepage. But is that the message that resonates with customers? This analysis reads your call recordings, CRM notes and lost reasons, finds which messages came up in deals you won and which came up in deals you lost, and ranks them. For a software company, it might show that buyers rarely mention the features on your homepage, and that what they repeat back is how quickly they were up and running. For an agency, it might show that pitches leading with creative awards lose more often than pitches leading with a clear understanding of the client’s problem and a unique point of view on how to solve it. You can almost bet your favorite message is not the one winning the most deals. The one catch is that it needs recorded calls, and without them there is not much to analyze.
Buyer & Market Language Monitor. Most messaging is written in the company’s language, and buyers describe their problem differently. This pulls the words buyers use from calls, review sites, support tickets and industry communities, groups them, and compares them against how you describe yourself. It is not a one-and-done, but rather a continuous evaluation, so when the market starts describing a problem differently, or a new objection starts showing up, you hear about it in weeks rather than a year later. For an agency, RFPs and pitch debriefs are some of the best sources, because they reflect how clients describe what they are buying in their own words.
Content Gap Analysis. This compares the questions buyers ask against the content you have published, using the output of the language monitor along with your content library and search data. The result is a list of questions buyers are asking that you have not focused on. So the next piece of content is geared toward what buyers already want to know, rather than what the team guessed they would.
Keep the story consistent
Message Consistency Audit. This evaluates your website, content library and sales decks against the approved positioning, and where calls are recorded, it checks how reps describe the company too. It runs on a schedule and produces a short report on where the story has drifted. It is meant to catch the small changes that creep in as new people join, old decks get recycled, and every rep adds their own spin. It also needs an approved messaging document to check against, which means leadership has to agree on the point of view first.
Competitive Intelligence Monitor. This tracks competitor websites, pricing pages, job postings and announcements each week, and summarizes what changed and what it might mean for you. A new pricing page or a run of sales hires in one region often says more about a competitor’s plans than their press releases do. For an agency, the competitors are often other agencies pitching the same clients, and useful signals include new service offerings, senior hires, and case studies they choose to publish. Someone on your team still decides how to respond, but this enables them to make adjustments quickly.
Find out how buyers find you and what moves them
AI Search Visibility. Whether you call it AEO, AIEO or GEO, more and more buyers start their research by asking an AI assistant, and has an increasingly outsized effect on whether a brand gets found than traditional SEO. TrustRadius found that 63 percent of technology buyers used AI during their purchase journey (2026 B2B Buying Disconnect Report). If the assistants do not mention you, or describe you incorrectly, you may never make the shortlist. AI Search Visibility runs a defined set of buyer questions through the major AI platforms on a schedule, and tracks whether you show up, how you are described, and which competitors show up instead. What shapes those answers keeps changing, and nobody has it fully figured out. So the companies that do best will be the ones that check regularly and adjust as the rules change, rather than treating it as a one-time project. And be wary of anyone who promises to put you at the top of an AI answer.
Content Influence & Pipeline Analysis. This looks at the content your prospects read, watched or downloaded, and matches it to the deals that came after. So you can see which blog posts, webinars, or case studies people tend to look at before they turn into a real opportunity, and which ones they keep coming back to as the deal gets closer to signing. It will not prove that one piece of content won a deal, and I would not present it that way. But it gives you real evidence about whether content works.
Then produce more
POV Content Engine. This is where most companies start, and IMHO belongs at the end. It drafts content against your approved positioning, with your voice and brand standards built in, and turns one strong piece into the versions each channel needs. It writes from your point of view, but it does not come up with one. Someone on your team still edits every draft before it goes out. It is also the most common way marketers use AI today, which is exactly why it will not set you apart on its own. What comes out is only as good as the positioning and examples you put in.
Case Study Generation. Most companies have more customer success stories than written case studies, because writing them takes time. This solution drafts case studies from material you already have, such as results data, QBR notes, call recordings and customer interviews, prepared for a person to edit and the customer to approve. For an agency, case studies are often the most persuasive part of a pitch, and the list of ones in queue can be long.
AI as the researcher, not the strategist
If Pillar 1 tested who your customers are, and Pillar 2 tested where your profit comes from, Pillar 3 tests whether your messaging resonates and helps win deals.
AI does two jobs across these nine solutions. It reads what buyers, competitors, and your own team are saying at a volume your marketing team probably could not do manually, and it keeps monitoring after the first analysis is done. What it does not do is decide what you stand for. That is still a leadership decision, and no amount of AI-written content will make it for you.
So before you ask AI to write more, make sure your leadership team agrees on what you stand for, and then find out which of your messages is hitting the mark.
Next week is Pillar 4, Pipeline Velocity.
Last week I wrote about the Market Investment Map, and how AI can pull together the data that shows which of your revenue is most profitable. Once you know who to sell to and which customers are worth the most, the third GTM OS pillar, Brand & Demand, asks how you will get their attention with a point of view that sets you apart from the noise. If you look at the websites of PR agencies, for example, it is very difficult to distinguish one from another. Same goes for HR Tech companies; they all say the same thing in the same way. So, how in the world would a prospective client choose you?
Some would classify the solution as positioning and messaging, and others would look at the channel mix. The truth is that building a unique and distinguished brand is made up of several parts: the point of view itself, the messaging and positioning that carry it, and how you take it to market, whether through inbound, outbound, partners or something else.
I have lived this movie more than once. In fact, I have facilitated too many messaging sessions where a client’s leadership team gets in a room, wrestles over perspectives and words, and ultimately leaves with a message map everyone aligns on. But six months later the website says one thing, the sales deck says another, and reps tell the story their own way (that may or may not resemble the message map they spent grueling hours developing).
And that is when the leadership team has agreed on a point of view in the first place. More often, they have not. Ask each person on the leadership team what the company stands for, and you will hear several versions, some so different they could describe different companies. Either the team has never sat down to work it out, or so much has changed since they did that the original point of view no longer fits the business.
Unfortunately, this is also the pillar where most companies have already started using AI, and mostly in the least valuable way. At best, they use it to produce more blog posts, more emails and more social content. So the volume goes up, and everything starts to sound the same, because with AI it is a race to the middle. At worst, they ask AI to write the messaging itself, and they end up sounding like everyone else with no unique voice of their own.
But finding which messages work is not the same as having a point of view worth saying. A point of view is a perspective, an outlook and an opinion about your market, and AI cannot create that for you. It has to come from leadership. What AI can do is test whether the messaging that brings your point of view to life is landing, help keep the story consistent, and only then help you produce more.
Find out what is working before you write more
Message Back-Test. Every company has a favorite message, the one leadership loves and the one that headlines the homepage. But is that the message that resonates with customers? This analysis reads your call recordings, CRM notes and lost reasons, finds which messages came up in deals you won and which came up in deals you lost, and ranks them. For a software company, it might show that buyers rarely mention the features on your homepage, and that what they repeat back is how quickly they were up and running. For an agency, it might show that pitches leading with creative awards lose more often than pitches leading with a clear understanding of the client’s problem and a unique point of view on how to solve it. You can almost bet your favorite message is not the one winning the most deals. The one catch is that it needs recorded calls, and without them there is not much to analyze.
Buyer & Market Language Monitor. Most messaging is written in the company’s language, and buyers describe their problem differently. This pulls the words buyers use from calls, review sites, support tickets and industry communities, groups them, and compares them against how you describe yourself. It is not a one-and-done, but rather a continuous evaluation, so when the market starts describing a problem differently, or a new objection starts showing up, you hear about it in weeks rather than a year later. For an agency, RFPs and pitch debriefs are some of the best sources, because they reflect how clients describe what they are buying in their own words.
Content Gap Analysis. This compares the questions buyers ask against the content you have published, using the output of the language monitor along with your content library and search data. The result is a list of questions buyers are asking that you have not focused on. So the next piece of content is geared toward what buyers already want to know, rather than what the team guessed they would.
Keep the story consistent
Message Consistency Audit. This evaluates your website, content library and sales decks against the approved positioning, and where calls are recorded, it checks how reps describe the company too. It runs on a schedule and produces a short report on where the story has drifted. It is meant to catch the small changes that creep in as new people join, old decks get recycled, and every rep adds their own spin. It also needs an approved messaging document to check against, which means leadership has to agree on the point of view first.
Competitive Intelligence Monitor. This tracks competitor websites, pricing pages, job postings and announcements each week, and summarizes what changed and what it might mean for you. A new pricing page or a run of sales hires in one region often says more about a competitor’s plans than their press releases do. For an agency, the competitors are often other agencies pitching the same clients, and useful signals include new service offerings, senior hires, and case studies they choose to publish. Someone on your team still decides how to respond, but this enables them to make adjustments quickly.
Find out how buyers find you and what moves them
AI Search Visibility. Whether you call it AEO, AIEO or GEO, more and more buyers start their research by asking an AI assistant, and has an increasingly outsized effect on whether a brand gets found than traditional SEO. TrustRadius found that 63 percent of technology buyers used AI during their purchase journey (2026 B2B Buying Disconnect Report). If the assistants do not mention you, or describe you incorrectly, you may never make the shortlist. AI Search Visibility runs a defined set of buyer questions through the major AI platforms on a schedule, and tracks whether you show up, how you are described, and which competitors show up instead. What shapes those answers keeps changing, and nobody has it fully figured out. So the companies that do best will be the ones that check regularly and adjust as the rules change, rather than treating it as a one-time project. And be wary of anyone who promises to put you at the top of an AI answer.
Content Influence & Pipeline Analysis. This looks at the content your prospects read, watched or downloaded, and matches it to the deals that came after. So you can see which blog posts, webinars, or case studies people tend to look at before they turn into a real opportunity, and which ones they keep coming back to as the deal gets closer to signing. It will not prove that one piece of content won a deal, and I would not present it that way. But it gives you real evidence about whether content works.
Then produce more
POV Content Engine. This is where most companies start, and IMHO belongs at the end. It drafts content against your approved positioning, with your voice and brand standards built in, and turns one strong piece into the versions each channel needs. It writes from your point of view, but it does not come up with one. Someone on your team still edits every draft before it goes out. It is also the most common way marketers use AI today, which is exactly why it will not set you apart on its own. What comes out is only as good as the positioning and examples you put in.
Case Study Generation. Most companies have more customer success stories than written case studies, because writing them takes time. This solution drafts case studies from material you already have, such as results data, QBR notes, call recordings and customer interviews, prepared for a person to edit and the customer to approve. For an agency, case studies are often the most persuasive part of a pitch, and the list of ones in queue can be long.
AI as the researcher, not the strategist
If Pillar 1 tested who your customers are, and Pillar 2 tested where your profit comes from, Pillar 3 tests whether your messaging resonates and helps win deals.
AI does two jobs across these nine solutions. It reads what buyers, competitors, and your own team are saying at a volume your marketing team probably could not do manually, and it keeps monitoring after the first analysis is done. What it does not do is decide what you stand for. That is still a leadership decision, and no amount of AI-written content will make it for you.
So before you ask AI to write more, make sure your leadership team agrees on what you stand for, and then find out which of your messages is hitting the mark.
Next week is Pillar 4, Pipeline Velocity.
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Connect
Privacy Policy
Terms of Service
Legal
© 2026 Shore GTM LLC. All rights reserved.
Useful Links
Connect
Privacy Policy
Terms of Service
Legal
© 2026 Shore GTM LLC. All rights reserved.

